Account 4 How do I create an account? How do I reset my password? How do I unsubscribe to the newsletter? Can I place an order without an account?
Product 6 How to make my scented candles last longer and stronger? Do I need to trim the wicks? Why are the candles “sweating” in summer? How to burn a candle safely? Are your candles made of soy wax?
Order 11 How do I place an order? Do you accept international orders? Can I amend any part of my order? Can I cancel my order? Can I order over the phone?
Delivery 6 Who are your couriers? Where can I find my tracking number? When will my order be dispatched? Where is my order? Where do I track my order?
Return & Refund 5 Can I exchange an item in my order? What should I do if I received an incorrect item in my order? What should I do if I don’t want the item I ordered? How will I be refunded if I have paid with a discount/coupon code? I have not received my refund yet.
